Shipping & Returns

Shipping:

We use The Courier Guy for local deliveries and DHL for international  deliveries.

Estimated delivery times:

Local - 1-2 working days

International - 7 working days

International Returns:

If you are returning your cashmere sweater from outside of South Africa, please clearly mark the parcel as a 'Customer Return'. Otherwise, the return will be charged import duties and this fee will be deducted from your refund. *See policy for hand-stitched cashmere below.

Refunds:

If you would like to return your plain sweater, we can offer a refund if it is returned in unworn condition, in it's original packaging. You will need to return your sweater to us within 7 days (local) and within 28 days (international) of it arriving with you. 

Your return would need to be fully tracked, and tracking details sent to us at sales@alabaste.com including your reason for refund, order number and full name.

*Hand-Stitched Sweaters:

For all hand-stitched sweaters, all sales are final and we cannot offer a refund as they are made-to-order and one of a kind!

Please Note:

As a small business we are not able to cover the cost of returns postage so we ask you to send it back using a courier - we recommend The Courier Guy in SA, DHL for International. Once we receive your return, we will inspect it to make sure the sweater hasn’t been worn, and is in good condition. Refunds will be paid in 2-3 days, once the sweater has arrived to us. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a sweater in un-sellable condition, we would return it to you and no refund would be issued to you. If it needs to be professionally cleaned, the fee would be deducted from any refunds owed.